+351-925313245  108550/AL  

Privacy and cookie policy of holiday accomodation Casa Dos Cisnes.

This privacy policy applies to all personal data of its guests that holiday house Casa Dos Cisnes processes. If you book a stay at holiday home Casa Dos Cisnes, or for any other reason provide personal data to holiday home Casa Dos Cisnes, you give explicit permission to process your personal data in line with this privacy policy. We would like to draw your attention to the fact that we require as little information as possible from you, but that a number of details are required under Portuguese law.


Responsible for the processing of the personal data is: Holiday home Casa Dos Cisnes, Largo Padre João Gaspar 19, 6290-416 São Paio –Gouveia – Portugal. Tel. 00351-925313245.


2. What data does holiday house Casa Dos Cisnes process and for what purpose:

2.1 In the context of your stay, the following personal data will be processed: First and last name, date of birth, gender, address details, telephone number(s), email address(es) and passport details. This information is requested from both the person making the reservation and the persons accompanying him / her. A telephone number of a “stay-at-home” is also requested in order to be able to notify them in case of emergency.
2.2 Holiday home Casa Dos Cisnes processes the personal data referred to in 2.1 for the following purposes: a) your name, address, telephone number and e-mail address will be used to provide the information you have requested and to process your reservation and the administrative processing thereof,

b) Your name, address details and telephone number can be used to send invitations and for information about services such as last minutes or special offers of holiday home Casa Dos Cisnes or for events that will take place near Casa dos Cisnes; however, this only after we have received your written (by email) permission.

c) Your name, address and passport details are used for the mandatory settlement with the Portuguese authorities such as the Finanças and the SEF, being the tax authorities and the immigration authorities respectively. The data will be kept for as long as required by Portuguese law and then destroyed.

d) Your bank account number and its name will be used to settle payments from purchased services and return the deposit.


3. Security measures and processors:

3.1 The Casa Dos Cisnes holiday home has taken appropriate measures to protect your personal data, but we expressly indemnify ourselves in case of force majeure.

3.2 Casa Dos Cisnes does not use third party services for the processing of your personal data.

4. Right of inspection, questions and complaints

4.1 You can submit a request by email to view, receive or change your personal data. Holiday home Casa Dos Cisnes will gladly comply with your request and inform you as soon as possible, but no later than one month after receipt, but only when you have received a confirmation of receipt from us.

4.2 If you have complaints about the manner in which vacation rental Casa Dos Cisnes processes your personal data or handles your request, you can contact us by email at info@casadoscisnes.eu. If there are other complaints that cannot be resolved with Casa Dos Cisnes holiday home, you can ask for the complaints book or livro de reclamaçöes: https://www.livroreclamacoes.pt/inicio. There is also a copy of the livro de reclamações in our holiday home where you can register.

5. Social Media – Facebook – Cookies – Terms and Conditions. Vacation home Casa Dos Cisnes uses Facebook. To understand what happens to your data, the Facebook privacy statement can provide a definite answer. We do not collect cookies. Our terms and conditions will be sent to you by email upon request / reservation.

6. Changes This privacy policy can be subject to change. The changes will be announced on this website. This privacy policy was drawn up on July 16, 2020.